Cancellation Policy
Cancellation Procedures
Cancellation of a trip by Dolphin Blue
Due to weather conditions or other unforeseen circumstances cancellation sometime occurs. We will reschedule cancelled trips; however if you cannot make the rescheduled trip a full refund will be given.
Cancellation of a trip by passengers
If you cancel within 24 hours of your booked departure time;
- Your credit card will be charged with the full amount.
- Bookings made through the information centre will receive no money back.
If you cancel within 2-7 days of your booked departure time;
- Your credit card will be charged with 50% of the full amount.
If you cancel one week or more before your booked departure time;
- Your credit card will be refunded the full amount.
All transactions are billed in NZD