Cancellation Policy

Cancellation Procedures

Cancellation of a trip by Dolphin Blue

Due to weather conditions or other unforeseen circumstances cancellation sometime occurs. We will reschedule cancelled trips; however if you cannot make the rescheduled trip a full refund will be given.

Cancellation of a trip by passengers

If you cancel within 24 hours of your booked departure time;

• Your credit card will be charged with the full amount.
• Bookings made through the information centre will receive no money back.

If you cancel within 2-7 days of your booked departure time;

• Your credit card will be charged with 50% of the full amount.

If you cancel one week or more before your booked departure time;

• Your credit card will be refunded the full amount.

All transactions are billed in NZD